We're Here to Help
Questions about your order? Need sizing advice? Want to customize your jersey? Reach out to us — we reply within 24 hours.
How We Help You
Quick Contact
| Channel | Details | Response Time |
|---|---|---|
| +86 15880989600 | ⏱ Within a few hours | |
| wo5252pp@gmail.com | ⏱ Within 24 hours | |
| 📱 Live Chat | Via WhatsApp — tap the green button | ⚡ Fastest response |
📘 Also check our FAQ and Size Guide for quick answers.
Returns & Refunds
and
Shipping & Delivery
Our policies — clear, fair, and built for peace of mind
Returns & Refunds
Updated 2026We supply football jerseys, training wear, and related products for both retail and wholesale buyers. We want issues resolved quickly and fairly.
If your order arrives damaged, defective, or materially different from what you ordered, contact us within 7 days of delivery with your order number, a brief description of the issue, and clear photos or video evidence.
After review, we may offer one of the following remedies depending on the case:
- Replacement of the affected item
- Partial refund
- Store credit
- Full refund for the affected item
Non-returnable situations
- Change of mind
- Wrong size selected by the customer
- Minor color differences caused by screen display
- Normal wear and tear after use
Customized, printed, or made-to-order items are non-returnable unless they are defective or we made an error in production.
Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible. Once an order has entered production, printing, packing, or shipment, we may not be able to change or cancel it.
Return shipping
If a return is approved due to our error or a product defect, we will provide instructions and arrange an appropriate solution. Do not send items back without contacting us first.
Shipping & Delivery
WorldwideWe ship to many countries worldwide. Shipping options vary by destination, order size, and available carrier service.
Processing time
Most in-stock orders are processed within 2 to 5 business days. Customized or bulk orders may require additional production time before dispatch.
Transit time
Estimated delivery time depends on destination and shipping method. Express shipments usually arrive faster than standard postal routes, but all timeframes are estimates only and not guaranteed.
Customs and import duties
International orders may be subject to customs inspection, import duties, VAT, or other local fees. These charges are the responsibility of the buyer unless explicitly stated otherwise.
Incorrect address and failed delivery
Please make sure your shipping address and contact details are correct before submitting your order. We are not responsible for delays or losses caused by incomplete or incorrect address information provided by the customer.
Tracking
Where available, tracking information will be provided after shipment. Carrier scans may take time to update after the parcel is dispatched.